Privacy Policy - Clevr House

Your privacy matters to us. This Privacy Policy explains how Clevr House (“we,” “our,” or “us”) collects, uses, and protects your personal data when you use our website and services.

We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Data Controller

The data controller responsible for your personal information is:

Clevr House
Email: privacy@clevr.house

2. Data We Collect

When you use our website or purchase products, we may collect the following personal data:

Account & Contact Information: name, email address, shipping/billing address, phone number.
Order & Payment Data: items purchased, payment method (processed securely by our payment provider — we never store full card details).
Technical Data: IP address, browser type, device information, and cookies (see Section 7).
Communication Data: emails or messages you send us, support requests, or newsletter subscriptions.

3. How We Use Your Data (Legal Basis)

We use your personal data only when we have a legal basis under GDPR:

To fulfill your order (contract) – processing payments, shipping products, delivering digital goods.
To communicate with you (legitimate interest/contract) – sending order confirmations, support replies, or service notices.
To send optional newsletters or updates (consent) – only if you subscribed; you can unsubscribe anytime.
To comply with legal obligations – such as tax and accounting requirements.
To improve our website and services (legitimate interest) – analyzing website usage and preventing fraud.

4. How Long We Keep Your Data

We retain your personal data only as long as necessary:

Order and billing records: 10 years (to comply with tax law in Romania and other EU jurisdictions).
Account information: kept until you request deletion.
Newsletter subscriptions: until you unsubscribe.
Technical logs (IP, cookies): typically 12 months or less, unless required for security or fraud prevention.

5. Sharing Your Data

We do not sell or rent your personal information. We only share it with trusted third parties when necessary:

Payment processors (e.g., Stripe, PayPal) – to process your payment securely.
Shipping providers – to deliver physical products.
IT service providers – hosting, email, cloud storage.
Legal or regulatory authorities – when required by law.

All third parties are required to comply with GDPR and protect your data.

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

Access – request a copy of the personal data we hold about you.
Correction – request corrections to inaccurate or incomplete data.
Deletion (“Right to be Forgotten”) – request that we delete your personal data, where legally possible.
Restriction – request we limit how we use your data.
Portability – request a copy of your data in a structured, machine-readable format.
Objection – object to certain processing, such as direct marketing.
Withdraw Consent – if you’ve given consent, you may withdraw it anytime.
Lodge a Complaint – with your local Data Protection Authority (for Romania: ANSPDCP).

To exercise your rights, contact us at privacy@clevr.house.

7. Cookies & Tracking

Our website uses cookies and similar technologies to:

Keep you logged in and manage your shopping cart.
Remember your preferences (language, currency, etc.).
Analyze site traffic (e.g., Google Analytics).

You can control cookies via your browser settings. Some cookies are necessary for the website to function properly.

8. Data Security

We take appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no online service can be 100% secure, and you share data at your own risk.

9. Children’s Privacy

Our website and services are not directed at children under 16. We do not knowingly collect data from children. If we discover such data has been collected, we will delete it.

10. International Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent protections.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at:

Email: privacy@clevr.house

Clevr House Privacy Policy